2-4 DAY TRAINING FOR HOUSE MANAGERS AND PSYCH TECHS.
House management and psychiatric technicians often spend the most one on one time with your clients and can influence both treatment outcomes and client satisfaction. Yet, they often have the least amount of professional training. I can help you achieve a top-notch support staff that knows how to manage their own stress, skillfully communicate with, an often dysregulated, clientele. These skills help to reduce stress in the milieu, prevent conflict, and keep clients on a positive treatment trajectory outside of the clinical day.
Benefits:
• Increase Client Satisfaction
• Increase Client Retention
• Increase Client Treatment Success
• Decrease Client/Staff, Client/Client Conflict
• Increase Staff Professionalism
• Increase Staff Satisfaction
• Increase Staff Retention
Day 1
• Learn about “The Spirit of Motivation Interviewing”, or how to “be with”, clients in a supportive way.
• Learn THE MI OARS Skills
Day 2
• Continue learning MI OARS Skills
• Practice MI OARS Skills
Day 3 & 4
• Understand 5 Brain States of Emotional Regulation
• Know how to assess their own and clients’ emotional state
• Learn simple stress reduction skills to use with themselves and clients
• Learn how to Engage Cooperation without a fight
• Learn how to Skillfully Make Requests
• Practice using OARS Skills when clients are dysregulated
• Learn de-escalation Skills